After reading a very comical article at Politico.com about how our lawmakers are struggling with the Blackberry Strom, it is becoming very clear that people need help, lots of help, with technology migration. This is obviously nothing new. Many of us in the Higher Ed IT space are accustom to creating visual documents on setting up email clients or file access on PCs or Macs. But the nice thing about creating these documents was that the number of platforms were limited. Now that mobile devices are advancing to support many of the functions we rely on from our desktop, it is becoming an IT nightmare to provide support as each platform not only changes the visual elements of access but also the physical mechanics as well (long press, swipe, multi-touch, click screen, etc). continue reading…